It’s always good to check out what other people’s experiences have been like so I keep an ear to the ground on the interwebs….
This exchange caught my eye from the Mtbr.com forums posted by ‘syc’. It’s an interesting comment on what happens if you ask Porter ‘awkward’ questions – and also gives the experiences of a shop that decided to order a batch of frames.
It makes me wonder if they use different people to build the batch frames compared to the ‘one-off’s’ as I’ve heard similar ‘quality’ issues with people that bought Setavento (RIP) frames, but that’s a story for another post…
XACD – obnoxious?
I wasn’t going to post anything about this, but Porter is being really obnoxious and I thought I would share my experiences, as a warning for others.
Originally, I was pretty excited about getting a custom Ti frame from XACD. The price seemed great. So I started working with Porter at XACD on a Ti frame spec. – Porter would occasionally come across as rude or sarcastic, but I figured that was the price for getting a good deal.
After going back and forth a while and getting the spec for my ideal bike, I was about to send in my money, when I tracked down someone on a mailing list who had spec’d almost the exact same bike, about 2 years ago and ordered a run of them made.
I sent him email asking about his experiences, originally only curious about the tubing spec, because I wanted a very compliant ride. Here’s what he told me:
So I decided to cool off and think about it some more, maybe order the frame through one of the companies that sell rebranded XACD frames, so that I would be covered in case the frame had issues.
Porter, as expected, followed up after a while and asked me what the deal was. Here’s his reponse to my email:
I tend to be pretty up front, and tell people whats going because I’d rather have the issues get dealt with up front than dance around. However, with Porter, it seems to have resulted in personal attacks, because apparently, XACD only produces perfect frames, and anyone who says differently is a liar, a cheater and ridiculous.
I would have been happy to just leave it at that, except that Porter seems to randomly send me obnoxious emails. He had a fit, and sent me about a half dozen emails like that one, and I figured he was just getting it out of his system. Looks like it wasn’t out of his system because 10 days later, he’s still venting:
So maybe Porter will eventually chill out, but who knows, maybe he’ll send me more hate mail. Mostly I’d just like to share with the online bike community that Porter claims his frame are perfect and never have issues, and that if you irritate him by saying otherwise, he’s going to spam you and be obnoxious.
I was actually prepared to reconsider XACD if I asked around and got some more positive responses, but Porter’s immaturity and inability to accept any flaws in XACD workmanship tells me that if something went wrong, he’d just call me a liar, a cheater or ridiculous. He’s never going to get a single penny of my money after this.